Please note that due to the Coronavirus outbreak we have had to amend our delivery services as follows:
We are unable to offer any express shipping options at present. Most orders will be sent with Royal Mail 2nd Class or Tracked 48. Larger items may be sent with a courier, such as UPS or Parcelforce. Royal Mail and courier companies are not requiring customers to sign for deliveries and will adhere to strict social distancing guidelines. Orders to the UK mainland will take around 3 to 7 working days. However, if you require something sooner, please email us at email@example.com and we will do our best to help.
Standard delivery to UK mainland (3 to 7 working days) £3.45
We offer free standard delivery to the UK mainland on orders over £50
If you require delivery outside the UK, please email us for further information.
What is your returns policy?
We really hope you love your purchase. But if you are not happy with the item, for any reason, then you can return it to us and we will refund the cost of the product. We simply ask that you contact us within 14 days of receiving the item by emailing firstname.lastname@example.org and tell us whether you would like a refund or replacement. After you have informed us that you are returning the item, you have a further 14 days to send it back to us. Post your item back to us at the address shown on your delivery note included in your parcel. Please note that if the item is not in a saleable condition, we may not be able to issue a refund and we will have to send the item back to you.
We inspect all our items before they are sent to you and we take great care over our packaging. But if in the unlikely event that an item arrives damaged or faulty, please send it back to us using the method described above. If you would like a replacement we will send you a replacement if the item is in stock and refund the cost of the return postage. If the item is not in stock, we will give you a refund. If you would like a refund we will refund the cost of the item and the cost of delivery and return postage.
However, we cannot refund the cost of delivery for items that are simply unwanted. We always recommend that you return your item to us using a service that provides you with proof of postage.
When we have received the item in a suitable condition we will process the refund or replacement within two working days.